Refund and Return Policy for Blumavel

Effective Date: November 28, 2024

At Blumavel, we are committed to ensuring that you are completely satisfied with your purchase. However, if for any reason you are not fully satisfied with your order, we offer a straightforward return and refund process. Please review the following Refund and Return Policy to understand the terms and conditions that apply to returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns on most items purchased through our website, provided the following conditions are met:

  • Return Period: Returns must be initiated within 30 days from the date of delivery.
  • Condition of Items: The returned products must be in new, unused, and resalable condition. This includes all original packaging, tags, and any accessories that came with the item.
  • Proof of Purchase: To process your return, we require proof of purchase, such as the order confirmation email or receipt.

2. Non-Returnable Items

Certain products are not eligible for returns due to health, safety, or hygiene reasons. These may include, but are not limited to:

  • Personalized or customized items
  • Clearance or final sale items
  • Hygiene-related products (such as bath toys, etc.)

These exclusions will be clearly marked on the product pages of the website. If you are unsure whether an item is returnable, please contact our customer service team at [email protected].

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [email protected] with your order number, the product(s) you wish to return, and the reason for the return.
  2. Return Authorization: Our team will review your request and provide you with instructions for returning your item. You may be asked to fill out a return form or provide additional information.
  3. Return Shipping: You are responsible for the cost of return shipping, unless the product is defective, damaged, or the wrong item was shipped. We recommend using a trackable shipping method to ensure that the return is safely received.
  4. Packing the Item: Please return the item in its original packaging, including all accessories and tags. Items that are damaged, used, or missing parts may not be eligible for a full refund.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure that it meets our return criteria. If the return is approved, we will issue a refund to the original payment method used for the purchase.

  • Refund Amount: You will receive a full refund for the product price, excluding the shipping charges. Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged items).
  • Refund Timeframe: Refunds will be processed within 5-7 business days from the time we receive the returned product. Please note that it may take additional time for the refund to appear in your account, depending on your payment method and financial institution.

5. Exchanges

At Blumavel, we understand that sometimes a product may not be exactly what you expected. If you wish to exchange an item for a different size, color, or product, we recommend processing a return for the original item and placing a new order for the exchange product.

If you would like assistance with exchanges, feel free to contact our customer support team at [email protected], and we will help guide you through the process.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with your order number and a description of the issue. We will review your case and offer a full refund or replacement at no extra cost to you.

  • Timeframe for Reporting Damaged or Defective Items: We request that damaged or defective items be reported within 7 days of receipt to ensure timely resolution.

7. Refunds for Gifts

If you received a product as a gift, you can return it for a refund to the original payment method, or you may opt to exchange the item for another product. Please note that the original purchaser will be notified of the return and refund if requested.

8. Shipping and Return Costs

  • Return Shipping Costs: Unless the product is defective, damaged, or incorrect, the customer is responsible for the cost of return shipping.

  • Original Shipping Costs: Shipping fees paid at the time of purchase are non-refundable, except in cases where the return is due to an error on our part (incorrect or damaged items).

  • Return Address: Returns should be sent to the following address:

    Blumavel Returns
    3710 Mulberry Street,
    Lufkin, Texas,
    United States

9. Customer Support

If you have any questions or need assistance with your return or refund, please contact us:

Our customer support team is available to help with returns, refunds, and any other inquiries you may have.

Thank you for shopping with Blumavel! We value your business and strive to ensure that you are fully satisfied with your purchase. Should you need any assistance, don’t hesitate to contact us.